SMS TERMS & CONDITIONS

Grand Hospice, Inc.
Effective Date: September 11, 2026
Last Updated: September 11, 2026

These SMS Terms & Conditions (“SMS Terms”) govern text messages sent by or on behalf of Grand Hospice, Inc. (“Grand Hospice,” “we,” “us,” or “our”). By opting in to receive SMS/text messages from Grand Hospice through a website form or other authorized method, you agree to these SMS Terms.

1. SMS Program Description

By opting in to SMS communications from Grand Hospice, you agree to receive text messages related to your interactions with Grand Hospice.

Depending on your relationship with us, messages may include:

  • Responses to requests for information about Grand Hospice or hospice services;

  • Hospice referral and inquiry follow-up;

  • Appointment, visit, or scheduling reminders;

  • Admission and service coordination communications;

  • Patient and caregiver service-related communications;

  • Care coordination and administrative notifications;

  • Requests to contact Grand Hospice or a member of the care team;

  • Updates regarding requested services or resources;

  • Employment or applicant communications when you have provided your mobile number for that purpose; and

  • Other informational or operational communications related to your relationship with Grand Hospice.

SMS messaging is not intended to replace emergency services or appropriate clinical communication channels.

If you are experiencing a medical emergency, call 911.

Current Grand Hospice patients and caregivers should use the clinical contact information provided by their hospice care team for urgent patient-care needs.

2. Consent to Receive Messages

By voluntarily providing your mobile telephone number and opting in to SMS communications, you consent to receive SMS/text messages from Grand Hospice at the number provided.

Consent to receive SMS messages is not a condition of receiving hospice care, healthcare services, or other services from Grand Hospice.

Your consent applies only to the communications for which you have enrolled or otherwise provided consent.

3. Message Frequency

Messaging frequency may vary.

The number and frequency of messages you receive will depend on your interactions with Grand Hospice, the services you have requested, and the nature of our communications with you.

4. Message and Data Rates

Message and data rates may apply.

Your wireless carrier's standard messaging and data charges may apply to messages sent or received in connection with the Grand Hospice SMS program. Grand Hospice is not responsible for charges imposed by your wireless carrier.

5. Opting Out

To opt out at any time, text STOP.

You may reply STOP to any Grand Hospice SMS message to discontinue SMS communications. After submitting an opt-out request, you may receive a final message confirming that you have been unsubscribed.

Opting out of SMS communications does not prevent Grand Hospice from communicating with you through other methods when permitted or required by law, including communications necessary for the provision or coordination of healthcare services.

6. Help and Assistance

For assistance, text HELP or visit our website at www.grandhospicetx.com.

You may also contact Grand Hospice directly using the contact information available on our website.

7. Privacy and SMS Consent

Grand Hospice respects the privacy of individuals who use our SMS services.

SMS consent is not shared with third parties or affiliates for marketing or promotional purposes.

Mobile telephone numbers and SMS opt-in/consent information will not be sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes.

Grand Hospice may use telecommunications providers and other service providers as necessary to facilitate and deliver SMS communications on our behalf.

For additional information about how Grand Hospice collects, uses, and protects personal information, please review our Privacy Policy:

https://www.grandhospicetx.com/privacy-policy

8. Availability and Delivery

SMS delivery is subject to effective transmission by your wireless carrier and network provider. Grand Hospice cannot guarantee that SMS messages will be delivered or received within a particular timeframe.

Wireless carriers are not liable for delayed or undelivered messages.

9. Supported Carriers and Devices

SMS availability may depend on your wireless carrier, mobile device, service plan, and geographic location. You are responsible for ensuring that the mobile number provided to Grand Hospice is accurate and belongs to you or that you are authorized to use it.

If your mobile number changes or is reassigned, you should notify Grand Hospice or opt out of SMS communications associated with the previous number.

10. Healthcare Communications

Because Grand Hospice is a healthcare provider, certain communications may involve healthcare services or care coordination.

SMS messaging may not always provide the same security protections as communication systems specifically designed to transmit protected health information. Grand Hospice will use SMS communications in accordance with applicable privacy and healthcare requirements.

Do not use SMS messaging for emergencies or urgent medical needs. For a medical emergency, call 911.

11. Changes to These Terms

Grand Hospice may modify these SMS Terms periodically to reflect changes in our messaging practices, services, technology, carrier requirements, or applicable law.

Any revised SMS Terms will be posted on this page with an updated “Last Updated” date.

12. Contact Information

Grand Hospice, Inc.
206 1/2 E. Chambers Street
Cleburne, Texas 76031
Website: www.grandhospicetx.com

Privacy Policy and Terms

Visit https://www.grandhospicetx.com/privacy-policy for our Privacy Policy and https://www.grandhospicetx.com/sms-terms for these SMS Terms & Conditions.