PRIVACY POLICY

Grand Hospice, Inc.
Effective Date: September 11, 2026
Last Updated: September 11, 2026

Grand Hospice, Inc. (“Grand Hospice,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains what information we may collect through our website, online forms, telephone communications, text messaging services, and other digital interactions; how we use and disclose that information; and the choices available to you.

This Privacy Policy applies to information collected through the Grand Hospice website and related online communications. Certain health information maintained by Grand Hospice may also be protected by the Health Insurance Portability and Accountability Act (“HIPAA”) and other applicable federal and state laws. Our handling of protected health information is governed by applicable law and, where applicable, our HIPAA Notice of Privacy Practices.

1. Information We Collect

Depending on how you interact with Grand Hospice, we may collect information including:

  • Name;

  • Telephone number;

  • Email address;

  • Mailing address;

  • Information submitted through contact, referral, employment, or other website forms;

  • Patient, caregiver, family member, referral source, or healthcare-provider information voluntarily submitted to us;

  • Information concerning a request for hospice information, services, or an evaluation;

  • Communication preferences, including consent to receive telephone calls or SMS/text messages;

  • Messages and other communications you send to us;

  • Employment or applicant information when you apply for a position;

  • Technical information associated with use of our website, such as IP address, browser type, device information, pages visited, and similar website usage information; and

  • Other information you voluntarily provide to Grand Hospice.

Please do not submit sensitive medical or health information through a general website contact form unless the form is specifically designed for that purpose.

2. How We Use Personal Information

Grand Hospice may use personal information to:

  • Respond to inquiries and requests for information;

  • Communicate with patients, prospective patients, family members, caregivers, healthcare providers, referral sources, applicants, and other individuals;

  • Provide information regarding hospice care, eligibility, referrals, admissions, services, and available resources;

  • Coordinate requested services or follow up on referrals;

  • Contact individuals who have requested or consented to communications from Grand Hospice;

  • Send SMS/text messages when appropriate consent has been provided;

  • Process employment inquiries and applications;

  • Operate, maintain, secure, and improve our website and services;

  • Maintain records of communications and requests;

  • Protect against fraud, misuse, security threats, or unlawful activity;

  • Meet legal, regulatory, accreditation, compliance, and operational requirements; and

  • Carry out other purposes disclosed at the time information is collected or otherwise permitted by law.

3. How We Share Personal Information

Grand Hospice does not sell personal information.

We may disclose personal information when reasonably necessary to operate our organization or provide requested services, including to service providers that perform functions on our behalf, such as website hosting, information technology, communications, telecommunications, data storage, security, and other operational services.

We may also disclose information:

  • At your direction or with your authorization;

  • To healthcare providers or other organizations when appropriate and legally permitted for purposes related to your care or requested services;

  • When required or permitted by applicable law;

  • In response to a valid subpoena, court order, regulatory request, or other lawful process;

  • To protect the rights, safety, property, or security of Grand Hospice, our patients, employees, or others; or

  • In connection with an organizational transaction when permitted by applicable law.

Service providers receiving information on our behalf are expected to use that information only as necessary to provide the applicable services and subject to applicable contractual and legal requirements.

4. SMS/Text Messaging Privacy

Grand Hospice may offer SMS/text messaging for individuals who voluntarily provide a mobile telephone number and consent to receive text messages.

SMS consent is not shared with third parties or affiliates for their marketing or promotional purposes.

Mobile telephone numbers and SMS opt-in/consent information will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.

Grand Hospice may use service providers, including telecommunications and messaging providers, solely as necessary to facilitate and deliver our communications. Such providers may process information on our behalf to provide the requested messaging services.

Your decision to consent to SMS/text messaging is voluntary and is not a condition of receiving hospice care or other services from Grand Hospice.

Message frequency may vary depending on the nature of your relationship and communications with Grand Hospice. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to a message. You may reply HELP for assistance or contact Grand Hospice using the contact information provided below.

Opting out of text messaging does not prevent Grand Hospice from contacting you through other methods when permitted by law or necessary for the provision or coordination of healthcare services.

5. SMS Consent and Use

When you provide your telephone number through a Grand Hospice website form or another authorized enrollment process, we will provide appropriate disclosure regarding the communications for which you are enrolling.

Where consent is required, Grand Hospice will not interpret the mere submission of a telephone number as consent to receive marketing or promotional SMS messages unless the applicable consent language clearly states otherwise and you affirmatively agree.

Grand Hospice maintains SMS consent information for purposes such as documenting communication preferences, honoring opt-out requests, and demonstrating compliance with applicable requirements.

6. Healthcare and Protected Health Information

Grand Hospice is a healthcare provider and is subject to laws governing the privacy and security of certain health information.

When information constitutes protected health information (“PHI”) under HIPAA, Grand Hospice will use and disclose that information in accordance with HIPAA, applicable state law, and our Notice of Privacy Practices.

This Website Privacy Policy is not intended to replace our HIPAA Notice of Privacy Practices. If there is a conflict concerning the use or disclosure of PHI, the applicable legal requirements and Notice of Privacy Practices will control.

7. Website Forms and Electronic Communications

Electronic communications and ordinary website forms may not always provide the same level of security as systems specifically designed for protected health information.

For urgent medical concerns, emergencies, or immediate patient-care needs, do not rely on a general website form, email, or SMS message.

If you are experiencing a medical emergency, call 911 or seek appropriate emergency assistance.

Current Grand Hospice patients and caregivers should use the clinical contact methods provided by their hospice care team for urgent patient-care needs.

8. Cookies and Website Technologies

Our website and service providers may use cookies and similar technologies to operate the website, maintain security, understand website usage, and improve functionality.

Information collected through these technologies may include browser information, device information, IP address, referring pages, pages viewed, and similar technical information.

Where required by applicable law, Grand Hospice will provide appropriate choices regarding non-essential tracking technologies.

9. Data Security

Grand Hospice uses reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, or destruction.

No website, electronic transmission, or information-storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of information transmitted electronically.

10. Data Retention

Grand Hospice may retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, maintain appropriate business and healthcare records, comply with legal or regulatory obligations, resolve disputes, enforce agreements, and protect our legal interests.

Information subject to healthcare record-retention requirements will be maintained in accordance with applicable law and Grand Hospice policies.

11. Children's Privacy

The Grand Hospice website is not directed toward children for the purpose of collecting personal information from them online.

If information concerning a minor is provided in connection with a legitimate hospice referral, patient-care inquiry, employment matter, or other healthcare-related purpose, Grand Hospice will handle that information in accordance with applicable law.

12. Third-Party Websites

Our website may contain links to websites or services operated by third parties. Grand Hospice is not responsible for the privacy practices, security, or content of third-party websites. We encourage users to review the privacy policies of those services.

13. Your Privacy Choices

You may contact Grand Hospice to:

  • Ask questions about this Privacy Policy;

  • Update certain contact information you have provided to us;

  • Change your communication preferences; or

  • Request that we stop sending optional communications.

Certain records may need to be retained as required by healthcare, employment, tax, regulatory, litigation-hold, or other applicable requirements.

Requests involving protected health information may be subject to separate rights and procedures described in Grand Hospice's HIPAA Notice of Privacy Practices.

14. Changes to This Privacy Policy

Grand Hospice may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or services.

When material changes are made, we will update the “Last Updated” date displayed at the beginning of this policy. We encourage you to review this Privacy Policy periodically.

15. Contact Grand Hospice

Questions regarding this Privacy Policy or our privacy practices may be directed to:

Grand Hospice, Inc.
206 1/2 E. Chambers Street
Cleburne, Texas 76031
Website: www.grandhospicetx.com

For questions regarding protected health information or your HIPAA privacy rights, please contact Grand Hospice using the contact information provided in our Notice of Privacy Practices.